Paragon Laboratories - Supplement Manufacturing That Protects Your Brand
800-231-3670

FAQ

Frequently Asked Questions

Here are some of the questions we are asked most frequently. If you have other questions, feel free to contact us through the form in the sidebar or by phone or email.

General Questions

What services does Paragon offer?

Paragon offers manufacturing, packaging, and fulfillment for your dietary supplement brand. For a complete overview of our services, please head to Capabilities.

Can I get a tour of your facilities?

Yes, we are more than happy to arrange a tour of our facilities. Please contact us to arrange a time and date for your visit.*

*Due to the COVID-19 pandemic, tours of our facility have been suspended until further notice.

Is Paragon GMP Certified?

Our state-of-the-art in-house analytical laboratory has been certified as cGMP compliant by NPA, NSF, and UL. If you would like to receive a copy of our certification, please contact us.

Paragon has proven to several other certifying organizations that our manufacturing operations meet or exceed all of their very strict standards. You can find all our certifications here.

How do I get a quote?

To request your free quote, please submit our form with specifications on the details of your product in order to receive a full quote. One of our Paragon Account Executives will follow up with you shortly.

What is the lead time for a quotation?

Our quotation process involves two steps: the finalizing of the formulation and the solicitation of cost information from our raw material and packaging component vendors. The typical lead time for a quote is 5 to 10 business days although more complex formulas may require additional formulation and sourcing time.

Can you ship overseas?

Yes, we have many international customers and are happy to discuss with you the meeting of requirements for shipments anywhere in the world.

Can you warehouse inventory and drop ship orders for us?

We are sorry, but we do not provide fulfillment services. We are happy to recommend some companies that do provide this service if you wish.

Can Paragon help get my product on Amazon?

Paragon is Amazon-friendly and supports your Amazon fulfillment. We work with you to ensure your product follows Amazon’s FBA guidelines and is ready for eCommerce. Additionally, we prep the shipment for safe traveling from our facility to the Amazon warehouses, label each product/package with its own barcode, and pack each product/package to Amazon’s specific standards.

Orders

Do you have a minimum order quantity (MOQ)?

Yes. To assure the best quality and pricing, we do have minimum order quantities. While there are some exceptions, typically we ask for a minimum of:

  • 300,000 tablets or capsules in one production run
  • 500 kilograms of powders in one production run

Can we have a sample of our product before we order?

Upon request, we can quote you for a Research & Development (R&D) batch. Since each product is custom-manufactured, we do not keep finished product samples in stock. A R&D batch would allow for samples to be created for you of your specific product.

What are your turnaround times for manufacturing?

Typically, the manufacturing times for products are as follows:

  • 10 Weeks for Custom Powders
  • 10 Weeks for Tablets and Capsules

There is also a 4-week R&D period for custom formulation of powders to ensure the powders fit the desired flavor profile.

What kind of documentation will my order come with?

All completed orders include a Certificate of Analysis that detail analytical and microbial content.

Custom Formulation

Can you develop custom formulations for us?

Absolutely. Our highly skilled formulation staff has developed literally thousands of formulas for our clients. We would be delighted to discuss your needs and the development process.

Do you have some off-the-shelf stock formulas that we could use?

In our archives, we have formulas for thousands of stock nutritional supplements. We may already have the formulation you need. If not, we very likely will be able to custom develop a formula for you.

How do we know our formula is protected?

At Paragon, we understand that your Intellectual Property is your most valuable asset. At the beginning of the supplement manufacturing process, both parties sign a standard non-disclosure agreement (NDA) upon request.

Can we provide our own Raw Material for manufacturing?

Yes, we can use raw material you provide only if it comes in the original, sealed container directly from a GMP compliant facility with the appropriate documentation. In addition, according to strict standard operating procedures, we test all raw materials.

Quality Control and Assurance

How can we be confident in your products and formulations?

All of our products are produced in cGMP and FDA compliant facilities. In addition, all products come with a Certificate of Analysis (COA) to ensure 100% purity of ingredients.

What tests do you perform?

We perform all required testing for supplements in our own in-house lab. We test both raw materials and finished products for Micros (Salmonella, E.coli, Staph, and Mold) and product ID (Genus, species, and potency) in addition to other analytical tests. A Certificate of Analysis (COA) is created for every batch.

Do you perform Heavy Metals Testing for CA Prop 65?

Yes, we can perform heavy metals testing according to CA Prop 65 upon request.

Packaging and Label

Can you print labels for us?

Yes, we can print labels for you. Since it is your brand on the label and bottle, typically our customers choose to.

Are there minimum print runs for labels?

Typically, our printers ask for a minimum print run of 2,000 labels per product.

Can you help us with the nutritional and other required information for our labels?

We make sure your label has an FDA compliant Supplement Facts or Nutrition Facts panel and outlines directions for use, warnings, as well as any other FDA requirements. But while we are quite familiar with the laws and regulations governing the formulation and packaging of nutritional and dietary supplements, we cannot represent you legally and strongly suggest that you engage the proper testing and legal experts to give you proper advice.

May I use the NPA (formerly NNFA), NSF, or UL GMP seal on my product label?

Only if you make direct arrangements with NPA, NSF, or UL.

What kind of packaging do you provide?

To help you find the right choice for your product, we offer a wide range of packaging including but not limited to bottles, sachets, pouches & packets, blister cards, gusset bags, and composite cans. For a more comprehensive look into our packaging options, visit Supplement Packaging.

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