FAQ
General Questions
Yes, we are more than happy to arrange a tour of our facilities. Please contact us to arrange a time and date for your visit.*
*Due to the COVID-19 pandemic, tours of our facility have been suspended until further notice.
Our quotation process involves two steps: the finalizing of the formulation and the solicitation of cost information from our raw material and packaging component vendors. The typical lead time for a quote is 5 to 10 business days although more complex formulas may require additional formulation and sourcing time.*
*Due to the COVID-19 pandemic, some sourcing may be slightly delayed beyond the normal quote lead time. Please communicate with your account executive in the instance that a quote turnaround may take more than 10 days.
Yes, we have many international customers. Each country has its own customs and regulatory requirements. We strongly recommend that you familiarize yourself with your individual country’s regulatory requirements prior to manufacturing dietary supplements.
Orders
Yes. To assure the best quality and pricing, we do have minimum order quantities. While there are some exceptions, typically we ask for a minimum of:
- 500,000 tablets or capsules per production run;
- 5,000 jars of powder per production run (except 10,000 jars minimum for protein powders).
Upon request, we can quote you for a Research & Development (R&D) batch. Since each product is custom-manufactured, we do not keep finished product samples in stock. A R&D batch would allow for samples to be created for you of your specific product.
Typically, the manufacturing times for products are as follows:
- 10 Weeks for Custom Powders
- 10 Weeks for Tablets and Capsules
There is also a 4-week R&D period for custom formulation of powders to ensure the powders fit the desired flavor profile.
All completed orders include a Certificate of Analysis that details analytical and microbial content.
Custom Formulation
Absolutely. Our highly skilled formulation staff has developed literally thousands of formulas for our clients. We would be delighted to discuss your needs and the development process.
In our archives, we have formulas for stock nutritional supplements. We may already have the formulation you need. If not, we will be able to custom develop a formula for you.
At Paragon, we understand that your Intellectual Property is your most valuable asset. At the beginning of the supplement manufacturing process, both parties sign a standard non-disclosure agreement (NDA) upon request.
Yes, we can use a raw material you provide only if it comes in the original, sealed container directly from a GMP compliant facility with the appropriate documentation. In addition, we test all raw materials according to strict standard operating procedures.
Quality Control and Assurance
All of our products are produced in cGMP and FDA compliant facilities. In addition, all products come with a Certificate of Analysis (COA) to ensure that we meet label claims.
Yes, we can perform heavy metals testing according to CA Prop 65 upon request.
Packaging and Label
Yes, we can print labels for you upon request. Since it is your brand on the label and bottle, typically our customers choose to design and print labels for their own brand.
Typically, our printers ask for a minimum print run of 2,000 labels per product. When ordering labels, we also need to make certain we have a 10% overage of labels. This allows us to re-label finished products with labels that do not pass the quality standards set.
We double-check your Supplement Facts or Nutrition Facts panel to verify that it outlines directions for use, warnings, as well as any other FDA requirements. But while we are quite familiar with the laws and regulations governing the formulation and packaging of nutritional and dietary supplements, we cannot represent you legally and strongly suggest that you engage the proper testing and legal experts to give you legal advice.
Only if you make direct arrangements with NPA, NSF, or UL.